Worked with these guys since about 2004, my 1997 Jetta and 2001 Impala currently. I don't even have the words. Mike is adorable, kind, professional and trustworthy. He kept my Jetta running for 4 yrs longer than it should. Instead of continuing to work on it he plainly said, "there's nothing else that can be fixed" I moved back to Oregon in 2013, from NC, my Impala had a long list of issues. The front desk lady was so kind to me. My tires were bald, I literally had to flee NC from an abusive relationship. She was astonished I made to Oregon with the shape my car was in. They are step by step getting things in order. I recently took my Impala to another mechanic to have a new catalytic converter installed. Vic's don't provide that service. Check engine light still on, $1687 in the hole and still can't get through deq. Now I need a PCM??? 600-800 bucks maybe...I call Vic's, tell Mike what's going on and he sets me straight. I'm probably being screwed!! Well if anyone can figure it out....it Vic's!!